Services Offered
osOperating System
officeMS Office support
emailEmail
multimediaMultimedia
internetInternet Browsers
burningCD/DVD Burning
antivirusAnti-Virus
spy Anti-Spyware
networkingNetworking
devicesDevices
tech support
call
Welcome to our Site!
welcome

GROUP RESOLVE is one of the growing technical Support service provider rendering services in many countries .
In this growing technology environment Group Resolve believe in overall development.
Our TechSupport represent the work of the best and the brightest in all fields of technology.
With rapidly evolving technologies it is important to have a solid foundation in the functional components that make up a System. GROUP RESOLVE serves with a range services providing assistance with software aspects of computers.

WELCOME TO OUR SITE

GROUP RESOLVE is one of the growing technical Support service provider rendering services in many countries . In this growing technology environment Group Resolve believe in overall development. Our TechSupport represent the work of the best and the brightest in all fields of technology. With rapidly evolving technologies it is important to have a solid foundation in the functional components that make up a System. GROUP RESOLVE serves with a range services providing assistance with software aspects of computers. With the increasing use of technology in modern times, there is a growing requirement to provide technical support. With a handfull of employee, GROUP RESOLVE provides services to various regions across the world. Our computer support specialists provide desktop and laptop technical support for over various applications. Our Technicians use software that allows the technician to access the user's desktop via the Internet. Group Resolve's expeienced Engineers can help with a range of Tech support issues, from simple computational errors & device conflicts to complicated errors.

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COMMUNICATION SERVICES

Group Resolve provides wireless communication and technical support to customers via emails,internets etc . The following communication methods are available to obtain assistance from Group Resolve for a technical issue. • Telephone Support • Web Support – Secure support site to create tickets, check status, and attain resolutions. Web generated tickets are the most effective method of communications, but telephone calls are welcome. • Email Support A highly qualified Technical Support Engineer (“TSE”) takes the initial call and triages to the appropriate resources within Group Resolve. The TSE’s goal is to resolve the technical issue on the first call. If this result is not possible TSE will work the technical issue by doing research, by working in the test lab or by engaging other resources at Sourcefire. TSE’s responsibility is to maintain close coordination and communication with the Customer during this process. If the appropriate progress is not being made the escalation process outlined below is invoked.If the technical issue is determined to be software or operational, TSE will resolve the technical issue using the tools available including web site download capability, an extensive test lab environment and a high level of technical expertise.

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Communications Services

communicationGroup Resolve provides wireless communication and technical support to customers via emails,internets etc .The following communication methods are available to obtain assistance from Group Resolve for a technical issue.
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